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Terms

These terms applies to all deliveries from Toiee Danmark ApS

These terms will prevail in every case providing there has not been made any agreement on other terms in writing between the buyer – you – and Toiee Danmark ApS.

Documentation and user manuals
If product descriptions and user manuals are available, these will follow the products when dispatched from Toiee Danmark ApS

If you aquire further information and advice from Toiee Danmark ApS these should be considered as guidance only. Toiee Danmark ApS guarantees that the products supplied, conforms to the terms set for CE approvement.

Delivery time and transport
Delivery of goods from Toiee Danmark ApS is considered fulfilled when you have received the goods. We use the Danish postal service – PostDanmark/Postnord – for shipment of goods. Delivery time is usually 3-5 days from order.

Risk
The risk of the goods is transferred to you when you receive the goods.

Complaints
Any defects or missing parts on receipt you should claim in due time after having discovered the mistake. It is your responsibility to describe how the defect manifests itself. 
Basically you can only complain over defects that occur within two years after receipt of the product. For products with limited lifetime, you timeframe is limited to the lifetime Toiee Danmark ApS has confirmed.

Complaints regarding the Toiee toilet descaler
Your right to complain is not valid for defects or wear and tear caused either directly or indirectly by faulty use, poor maintenance, excessive use of force or unauthorized intervention.
The warranty covers the pump, but not the tube or balloon, which are considered consumerables. Only exception is a defect in the manufacturing.
The warranty does not cover a defective balloon caused by sharp deposits in the toilet or if the balloon is pumped to an excessive pressure.

Prices and payment
In this webshop you can order and pay online with the listed credit/debit cards. All prices listed are incl. VAT.

Cancellation
You can cancel your order within 14 days from receipt of the goods.

Packaging and products condition
If you are returning any products your right to cancel the order is only considered valid, if you return the goods in overall same condition and amount as you received.
Your right to cancel will not be valid if you have used the product in any way that reduces the value and possibility to resell the product severely.

Return address:
Toiee Danmark ApS, Postboks 60, DK-2830 Virum , Denmark

If you return a product, we will of course pay back the amount you have paid for the product. We will transfer the paid amount to the card you have used for the payment or to your bank account, when we have received the goods and checked its condition.
Your only cost is the shipping cost paid for returning the goods to us.

Attachments
You must attach a copy of the order confirmation.
When we have received the goods you have returned we will confirm the receipt in an email to you. In this email we will describe the further process in handling you cancellation.

Privacy policy
As part of the buying process in this webshop we need the following information from you:

Name
Address
Phone
E-mail-address

This information we keep in our database with the sole purpose of being able to deliver the goods to you. We will keep this information here at Toiee Danmark ApS, Postboks 60, DK-2830 Virum, Denmark for five years. Hereafter the information will be deleted. 
When collecting your information via this web site, we always ensure, that it happens with your concent so that you are informed on exactly which information we collect and why.
The information is not transmitted and saved in encrypted form. But the information you give in as part of the payment process is transmitted through an encrypted connection.
The information you supply will in no way be passed on or sold to a third party. 
Being registered at Toiee Danmark ApS you always have the right to object against this registration. You also have the right to know which information we have registered about you. If you wish to contact us on this matter please use the e-mail-adress: info@toiee.dk

Registration for TOIEE’s newsletter:

If you register for our e-mail newsletter, we will collect your name and e-mail address.  The legal basis thus constitutes your consent, cf. Article 6, Section 1, Schedule b of the Data Protection Directive and Section 10 of the Danish Marketing Practices Act. When you register for the newsletter, you are agreeing to receive e-mail newsletters from us. Under no circumstances will your information be disclosed to third parties. 

You can deregister for our letter at any time using the link at the bottom of the newsletter you receive. The newsletters contain coverage of and information about the products in TOIEE’s product range. Moreover, you are also giving your consent for us to send you reminders, if necessary, that you have left an incomplete shopping basket on TOIEE’s online shop or follow-up e-mails relating to your purchases.

Cookies 
We use cookies on this web site with the intent of optimizin the web site and its functionality, thus making your visit so easy as possible.
You can always delete cookies from your computer. How you do this depends on the browser brand and version you are using.

Logs
We collect information about the activity on this site and save this in a log file. This information makes it possible for us to see how many visitors we have on the site, how they behave, how they arrived to the site etc.
This statistic information is only used to optimize the functionality of the web site.